Nigeria asks Samsung to provide information on in country recall of Galaxy Note7

Nigeria asks Samsung to provide information on in country recall of Galaxy Note7

Sunday, September 18, 2016 4:41 pm


samsung-galaxy-note-7

samsung-galaxy-note-7

 

 

Nigeria’s Consumer Protection Council (CPC) has issued a 7-Day Ultimatum to Samsung Electronics West Africa Limited to provide information on the full status of its compliance with the global directive of its mother company on the recall of the Samsung Galaxy Note 7.

 

This is followed worldwide reports of dozens of Samsung Galaxy Note 7’s exploding while charging and the subsequent recall programme embarked upon by the phone manufacturer in other parts of the world.

 

The CPC’s ultimatum also demanded Samsung Electronics West Africa Limited to furnish it with other measures the company may have taken to safeguard the safety and interest of Nigerian consumers.

 

CPC  in a letter issued by the Council to the company dated 14 September 2016, and signed by its Director General, Dupe Atoki said: “The attention of the Council has been drawn to media reports indicating that the lithium-ion batteries for Samsung Galaxy Note 7 are prone to catching fire.

 

“The said faulty batteries have reportedly caused the phone to explode in 35 separate incidents, sometimes bursting into flames, damaging property and leaking dangerous chemicals.

 

“Some Nigerian consumers may already have purchased the Samsung Galaxy Note 7 for personal or other uses.

 

“You are, therefore, directed to, within seven days of the receipt of this letter, furnish the Council with information on the full status of your compliance with the global directive of Samsung to recall the Samsung Galaxy Note 7 forthwith. Including other measures you may have taken to safeguard the safety and interest of Nigerian consumers in this respect.”

 

The Director General of CPC, said Nigerian consumers who may have purchased the Samsung Galaxy Note 7 should, as an interim measure, stop using the phone forthwith as the agency is awaiting the response of Samsung Electronics West Africa Limited to the ultimatum.

 

She said there is an urgent need to avert dangers that may be associated with the use of the Samsung Galaxy Note 7 in Nigeria.

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